With the market shift towards value-based and patient-centered models of care, improving patient experience is an increasingly common focus for hospitals. Good patient experience is an intrinsically valuable goal, and payers are increasingly emphasizing patient experience as part of care quality. Patient experience scores—reflecting factors as diverse as a hospital floor’s noise level throughout the night and how well nurses and doctors communicate with patients—have become key hospital performance measures.
It has been found that higher patient experience scores are linked with higher hospital profitability. Faced with multiple priorities and resource demands, health systems and hospitals may question the business value of collecting, analyzing, and acting upon patient experience data. However, these results suggest that good patient experience is associated with higher hospital profitability, and that this association is strongest for aspects of patient experience most closely associated with better care (in particular, nurse-patient engagement).
To gain greater insight into this topic, the Deloitte Center for Health Solutions conducted regression analyses to examine the association between patient experience scores and a broad range of hospital clinical quality measures (both process of care [POC] measures as well as clinical outcomes). We controlled for numerous hospital and market characteristics that can also affect hospital performance, including hospital ownership, location, teaching status, payer, and patient case mix.
Their analyses point to two main findings:
- Hospitals with higher patient-reported experience ratings have better POC quality scores
- Hospitals with higher experience ratings have better scores for some, but not all, clinical outcomes
The technology provided by Jellyfish Health brings automated communication between staff and patients which means less workflow interruptions. It enables your staff to reduce the number of patients that leave without being seen. This in turn improves the patient experience score with your office. Its advanced mobile and online technology enables healthcare and provider organizations—including health systems, specialty care practices, primary care practices, ambulatory surgery centers and urgent care clinics—to optimize patient scheduling, wait time updates, appointment status notifications and overall patient volume.
Managing waiting times in a health system can be challenging. It’s more than a patient sitting in the waiting room – with many stops throughout your system they end up waiting on lab results, prescription pick-ups and even scheduling an appointment. Do all these places in your facility have the same experience? Jellyfish Health is the only solution that can help deliver a consistent positive patient experience, enterprise-wide.
To SEE how Jellyfish Health can improve your patient throughput and what makes us different from here:
Jellyfish Health transforms the patient experience through actionable data, driving greater transparency at each step of the patient journey. Advanced mobile and online technology enables healthcare and provider organizations-including health systems, specialty care practices, primary care practices, ambulatory surgery centers and urgent care clinics-to optimize patient scheduling, wait time updates, appointment status notifications and overall patient volume.