Learn the three fundamental lessons for a successful patient-access technology implementation and rollout.

Consumers are used to managing daily activities from a smartphone, whether shopping or banking online, making appointments, or checking e-mail. Health care, however, is late to the game in clinically and administratively connecting electronically with patients.

For years, we’ve collected patient e-mail addresses and other pertinent data and housed it in an electronic health record (EHR). But we’ve been slow to make the leap to using that information, along with technology, to engage patients in a modern way.

Meadows Health, a regional health system in Georgia, believed its patients were ready for a digital experience using a smartphone or tablet as the communication gateway with their healthcare providers and began the journey in March 2018. Meadows’ vision was to provide patients with contemporary, consistent, digital experiences across its facilities.