Can one minute really make a difference in the patient and staff experience? St. Joseph’s/Candler Health System proved it can. They implemented the Jellyfish Health platform and it provided many consumer-like conveniences (like booking appointments online and remote check-in). However, it was the elimination of 1 minute of wasted time during the appointment process that made a world of difference.
Dave Dyell, President & CEO of Jellyfish Health and Nolan Hennessee, VP & CIO at St. Joseph’s/Candler Health System recently sat down with Healthcare IT Today to talk about their collaboration to improve overall patient experience.