Sick and Tired of Being Sick and Tired


Having a loved one with serious health concerns can be debilitating. Indeed, the stress associated with an uncertain outcome can permeate the entire family. When my mother-in-law was diagnosed with metastasized bladder cancer, for example, my wife retired in order to take care of her. The next two years were a blur of surgeries, doctor visits, and drug-to-drug interactions, because the left hand had no idea what the right hand was doing.

According to a joint report by the Harvard T.H. Chan School of Public Health, the New York Times, and the Commonwealth Fund, the seriously ill face a number of challenges:

  • 62% feel anxious, confused, and helpless
  • 48% have emotional or psychological problems caused by their condition
  • 32% feel left out, isolated, or lacking in companionship
  • 61% encounter at least one problem while receiving care, such as:
    • difficulty understanding a medical bill
    • difficulty understanding what their insurance plan covers
    • being sent for duplicate tests or diagnostic procedures
    • receiving conflicting recommendations from various health professionals

At Jellyfish, our experts are not only technologists; we are real people, with real-world concerns about how our loved ones experience healthcare. We understand that pervasive fragmentation and lack of coordination across the health system make it extremely difficult for people with advanced illness to obtain the services they need. In fact, one of the key reasons Jellyfish Health exists is to help patients and consumers interact more seamlessly with their care delivery teams.

We accomplish this by using technologies that are simple and straightforward. Our device-agnostic platform, for example, empowers care delivery teams and customers to choose how they want to communicate. Our aim is to facilitate interactions for consumers and patients, while helping care delivery teams better understand how to continuously improve their communication strategies.

A central goal at Jellyfish Health is to mitigate healthcare’s complexities around the patient experience. In so doing, we believe we can help reduce stress for severely ill patients, while keeping their family and friends informed—and ultimately, bring them one step closer to getting well.

On a personal note, I wish we had Jellyfish technology while my mother-in-law was still with us. The good news is, the healthcare industry is changing at a pace I’ve never experienced (and I’ve been in the business for over 40 years). Can we create an Amazon-like experience in healthcare? I believe we already are.