A 5G World

 

I’m really a nerd wannabe, but because of my age, that’s not in the cards. I’m amazed at the savvy my grandchildren have with their smartphones. Now that they know I can text, my iMessages have gone through the roof. I can still remember my first day using email. My, how far we have come.

 

I read with great interest this morning an article in the Wall Street Journal titled, “Why Being First in 5G Matters.” Until this morning I thought I understood the difference between 4G and 5G. Boy was I wrong!

 

In the 5G world we’ll get to by 2019, we’ll be able to download full-length movies on our phones in a few seconds—instead of the few minutes we currently experience. The data will travel nearly instantaneously, perhaps fast enough to mimic human reflexes. The connected world will not need wires or cables.

 

This will lead us into a device revolution. 5G will allow many more objects to connect to cellular towers. This is known as the “Internet of Things,” where everything from home appliances to implanted medical devices is connected to the network. Currently, 4G can connect up to 2,000 devices per square kilometer, while 5G could support up to one million devices in the same area. WOW!

 

What does this all mean for those of us in the healthcare industry?

 

5G will enable services such as remote patient/consumer monitoring and remote surgery through connected healthcare devices. The concept of consumer preference also comes to mind. If you watched Apple’s recent product announcements, you saw the introduction of the new Apple 4 Watch. The watch will help you monitor and track your health in deep, medically useful ways. This is just the beginning.

 

The technology tsunami around the consumer is becoming relentless. Our industry is still reeling from the crush of EHRs, MACRA, MIPS, and the push to value-based pricing. A conversation I had just this week with a rural hospital puts all of this into context. The customer truly understands that they have to take steps to improve the patient experience. But the fatigue that exists within the organization over the addition of technology, and the realization that the consumer revolution is upon them, is worrisome.

 

We can’t put the technology genie back in the bottle. What we can do is assist these great folks to better prepare for the journey. We’re spending every waking hour refining the processes around unifying the patient experience across the enterprise by focusing on touch points—before, during, and after the visit. By making these touch points consistent, hospitals and health systems can begin to build the positive brand awareness they seek. Indeed, providing touch points that are convenient and easy to use, on any chosen device, will help improve the patient experience—and keep consumers coming back.

 

Jellyfish Health exists to help care delivery facilities rethink the way they work. Rather than looking at AI (artificial intelligence) technology as a cost-cutting mechanism through automation, we believe we can create new jobs by seeking out the symbiosis between optimizations and the human touch. Our platform can produce incredible insights, but only humans can deliver them with care and compassion. Can we harness the full potential of both machines that think and humans who love? Follow us and find out.